FAQ
Made in USA
We proudly make all our jewelry from start to finish in the USA. This process takes about 4-6 weeks. It can vary during holiday seasons.
Each piece is meticulously hand finished and inspected for quality.
Sizing
Our rings fit true to size. For the most accurate fit, we recommend having your finger professionally measured at a local jewelry store.
For statement rings, signet rings, and larger skull rings, ask to be sized for a wide band, as these styles can fit differently than a traditional narrow ring.
If you’re between sizes or have questions about the fit of a specific design, please contact our Customer Care team before ordering. We’re always happy to help.
Shipping & Delivery
Most pieces are made to order and are typically ready to ship within 4–6 weeks. In Stock pieces generally ship within 1–2 business days.
We offer complimentary insured shipping within the United States, with tracking provided as soon as your order is on its way.
International shipping is available, with rates calculated at checkout. International customers are responsible for any applicable duties, taxes, or customs fees required by their destination country.
If you have questions about delivery timing or a specific order, our Customer Care team is always happy to assist.
Care & Maintenance
Our jewelry is designed to be worn and enjoyed. To keep your piece looking its best, we recommend occasional cleaning with warm water, mild dish soap, and a soft toothbrush. Rinse thoroughly and dry with a soft cloth.
Sterling silver will naturally develop a patina over time. This is a normal characteristic of the metal and can add depth and character to the piece. If you prefer a brighter finish, your jewelry can be professionally cleaned and polished.
For questions about cleaning, refinishing, or caring for your piece, please contact our Customer Care team. We’re always happy to help.
Returns & Exchanges
We stand behind every piece we create. If you experience an issue related to the materials or workmanship of your jewelry, please contact us and our team will evaluate the piece and determine the appropriate next steps.
We also offer ongoing after-sales service to help care for your jewelry over time. Select pieces may be resized after purchase. Please contact our Customer Care team for sizing options and availability.
Eligible items may be returned within 14 days of delivery with prior approval, provided they are new, unworn, and in resellable condition, and returned with original packaging. Approved returns are subject to a 10% restocking fee.
The following categories are final sale: made-to-order gold and platinum pieces, diamond jewelry, Special Orders, chains, custom pieces, and modified items.
Please contact us before sending any item back.
For complete details, please see our Returns & Exchanges Policy or contact our Customer Care team.