Política de reembolso
Returns & Exchanges
Eligible items may be returned or exchanged within 14 days of delivery with prior authorization from Geoff Thomas Designs. Not all items are eligible for return.
To request a return or exchange, please contact CustomerCare@geoffthomasdesigns.com with your order number and reason for the request.
Return Eligibility
Returns must be requested within 14 days of delivery.
Items must be in brand-new, unworn, and resellable condition, without scratches, damage, or signs of wear.
Items must be returned with all original packaging.
All returns and exchanges must be approved before being sent back.
Items returned without prior authorization may not be accepted.
Eligible made-to-order sterling silver and brass pieces, as well as In Stock pieces, are subject to a 10% restocking fee where permitted by applicable law.
Final Sale Items
Made-to-order gold or platinum pieces are final sale.
Jewelry featuring diamonds is final sale.
Special Order pieces are final sale.
Custom and one-of-a-kind commissions are final sale.
Personalized or engraved pieces are final sale.
Resized, refinished, altered, or otherwise modified pieces are final sale.
Sale items, items marked As Is, and gift cards are final sale.
These restrictions apply except where otherwise required by applicable law.
Return Shipping & Refunds
Customers are responsible for return shipping unless the item was received damaged, defective, or incorrect, or applicable law requires otherwise.
Returns should be securely packaged and shipped using a trackable and insured shipping method. Geoff Thomas Designs is not responsible for returned items that are lost or damaged in transit.
Original shipping charges, international duties, taxes, customs fees, brokerage fees, and other shipping-related charges are non-refundable, except where otherwise required by applicable law.
Once an authorized return is received, it will be inspected to confirm that it meets our return requirements.
If approved, the refund will be issued to the original payment method, less the applicable 10% restocking fee where permitted by law.
Geoff Thomas Designs reserves the right to decline a return or exchange if the item does not meet the conditions outlined in this policy, subject to any consumer rights that cannot legally be waived.
Damages & Order Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact CustomerCare@geoffthomasdesigns.com within 48 hours of delivery with your order number and supporting photographs.
We will review the issue and determine the appropriate next steps.
Ring Sizing
We strongly recommend having your finger professionally measured by a jeweler before placing your order.
Ordering an incorrect ring size does not constitute a defect.
Sizing and resizing options vary by design. Please contact us before ordering if you have any questions regarding fit or sizing.
International Orders
International orders are subject to the laws and consumer protections applicable in the destination country.
Customers are responsible for all customs duties, import taxes, brokerage fees, and other charges assessed by the destination country.
Where permitted by applicable law, international returns are subject to the eligibility requirements, exclusions, and restocking fees outlined in this policy.
For customers in the European Union and other jurisdictions with statutory withdrawal rights, those rights will apply where required by law.
Statutory withdrawal rights may not apply to goods made to the customer's specifications, personalized pieces, resized pieces, or other custom-made goods where an applicable legal exception applies.
Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be waived.
Questions?
If you have any questions about whether an item is eligible for return or exchange, please contact us before sending it back.