Shipping Policy

Most Geoff Thomas Designs pieces are made to order and require approximately 4–6 weeks for production before shipping. In Stock pieces typically ship within 1–2 business days.

You will receive a shipping confirmation with tracking information as soon as your order is on its way.

U.S. Shipping

We offer complimentary insured shipping within the United States. Orders are shipped with tracking and insurance for the full value of the package.

A signature may be required upon delivery depending on the value of the order.

International Shipping

We ship to most international destinations. Shipping rates are calculated at checkout based on the destination and order.

International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by the destination country. These charges are not included in the purchase price or shipping cost and are collected by the carrier or local customs authority.

Customs processing may occasionally cause delays beyond our control.

Shipping Address

Please review your shipping information carefully before placing your order. If you need to make a change, contact our Customer Care team as soon as possible. Once an order has shipped, we may not be able to redirect the package.

Delivery & Insurance

Every order is carefully packaged and insured while in transit to you.

If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible so our team can assist with the carrier and insurance process.

Returns, Exchanges & Resizing Shipments

For approved returns, exchanges, or resizing services, Geoff Thomas Designs may provide a complimentary return shipping label as a courtesy.

Complimentary return labels are not insured for the value of the jewelry. If you would like your shipment to be insured while it is being returned to us, you are responsible for purchasing your own insured shipping label and selecting coverage appropriate for the value of the piece.

Geoff Thomas Designs is not responsible for items that are lost, damaged, or stolen while being shipped back to us using an uninsured return label.

Please do not send any jewelry back without first contacting our Customer Care team and receiving return authorization and shipping instructions.

Return and exchange eligibility is subject to our Returns & Exchanges Policy.

Questions?

If you have questions about shipping, delivery timing, returns, resizing, or an international order, please contact our Customer Care team. We're always happy to assist.